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We are looking for a dynamic and experienced Balloon Operations Manager to oversee and manage our client’s hot air balloon operations in Kenya. The ideal candidate will have a solid background in balloon aviation, with preference given to those who have served as a balloon pilot or captain. This role requires a strong leader with excellent operational, safety, and team management skills.
Key Responsibilities:
Oversee day-to-day balloon operations, including flight planning, scheduling, and logistics
Manage and supervise balloon pilots, ground crew, and support staff
Ensure compliance with local aviation laws and international safety standards
Develop and implement operational procedures to optimize safety, efficiency, and customer satisfaction
Coordinate maintenance and inspections of balloon equipment and vehicles
Conduct risk assessments and enforce safety protocols across all operations
Liaise with local authorities, air traffic control, and other regulatory bodies as needed
Support marketing and guest relations efforts to enhance the customer experience
Monitor and report on operational performance, incidents, and resource utilization
Train and mentor staff to maintain high standards of professionalism and service
Qualifications & Skills:
Prior experience managing balloon operations is essential
Balloon pilot license or experience as a balloon captain is preferred
Deep understanding of aviation safety, weather conditions, and airspace regulations
Excellent leadership, communication, and organizational skills
Ability to work under pressure and make quick decisions in dynamic environments
Comfortable working in remote areas and coordinating logistics in the field
Proficiency in basic computer and reporting tools
