Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.
Housing Finance started operations with the main objective of implementing the government’s policy of promoting thrift and home ownership by lending funds advanced from First Permanent East Africa Limited (FPEA). Operations were restricted to the zoned residential areas within Nairobi and Mombasa.
Deposits of FPEA in Kenya were transferred to HFCK while the Tanzanian and Ugandan deposits were transferred to The Permanent Housing Finance Company of Tanzania and the Housing Finance Company of Uganda respectively.
Principle Accountabilities To manage queues by constantly monitoring customers wait time so as to ensure timely customer service. To offer excellent customer service through quick resolution/escalation of customers queries in…
Principle Accountabilities Ensure service standards are defined and documented. Ensure Service Officers are adhering to defined service standards and SOPs. Monitor and ensure all Customer Experience related matters are…
Principle Accountabilities Ensure service standards are defined and documented. Monitor and ensure all Customer Experience related matters are properly logged into the supporting system and tracked to closure. Lead the…