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Core Job Responsibilities:
Leadership and Performance management
Engage in effective team management and supervision as per CWS expectations, including: ensure policies, procedures, and culture are understood and abided by; provide clear expectations, managing performance, yearly performance evaluations, and coordinating proper use of benefits; providing coaching and corrective action plans as needed; effective communication; maintaining accurate job descriptions; ensuring a safe and professional work place; and promoting safe-space, open door, and escalation policies.
Under the guidance of the Senior Circuit Ride and Travel Manager and Senior Program Processing Managers, contributes to strategic planning conversations to set and achieve RSC Program goals.
Provide input on quarterly and/or annual departmental staff and work projections, which contribute to Programs annual budget.
Provide input/ideas and apply cost saving measures to ensure program sustainability.
Data Management and Analysis
Ensure RSC processing activities and deployments are planned, revised and updated as needed until confirmed, and staff are prepared while ensuring all functions are completed in the most operationally responsible manner.
Closely monitor the movement of cases through the USRAP pipeline, ensuring cases in the area of responsibility are being processed and presented according to USRAP priorities.
Ensures RSC circuit rides are planned, revised and updated as needed until confirmed, and staff are prepared while ensuring all functions are completed in the most operationally responsible manner.
Program Administration
Develop individual work plans and oversee their implementation.
Ensure effective planning of RSC Africa circuit rides within the designated locations in coordination with the Senior Circuit Ride and Travel Manager and the Senior Program Managers, including creation of matrices in line with agreed staffing and processing expectations, partner communication throughout the planning process, and appropriate use of interpreters and childminders.
Track progress towards achievement of established annual goals and objectives.
Provide input and/or coordinate effective circuit rides by working closely with other units within assigned teams and understanding the full scope and context of the operating locations.
Ensures the deployment of ARDU, Prescreening, USCIS Support and Cultural Orientation circuit rides.
Deploy staff and resources to ensure timely and efficient work output, in coordination with Programs
Management.
Actively engages in circuit ride briefings and debriefings.
Maintains records of all correspondence with partners.
Compliance
Report any identified areas of significant compliance risk for the RSC Africa program.
Ensure all functions within the team strictly adhere to DOS/BPRM, USCIS, RPC, CWS and RSC Africa policies, guidelines and procedures.
Provide input on effects of external policy updates on the department’s internal SOPs and workflow and implement changes due to these updates.
Ensure timely and accurate reporting of suspected fraud, malfeasance, and data breaches.
Participate in regular process reviews for functions within the team to compare requirements vs. current practice and implement changes as needed.
Travels to field locations to monitor all travel activities, conduct performance evaluations and meet with partners and vendors.
Runs regular Quality Checks and ensures that case updates in START are properly done.
Representation and Engagement
Maintains effective relationships with RSC implementing partners, including PRM, IOM, UNHCR, RPC and domestic Resettlement Agencies.
Ensures partner communication from the department is professional, timely and proactive.
Represents organizational policies and culture to staff.
Ensures the workforce is professional when representing CWS/RSC Africa to refugees, partners, the funder and colleagues.
Staff Care
Monitors and ensures a safe, healthy and professional work environment.
Actively supports staff by promoting safe space, open-door and the escalation policy. Establishes and communicates clear expectations to staff to foster a predictable and consistent work environment.
Additional Responsibilities
Other duties that may be assigned to enhance the quality and efficiency of the administration of the Program.
Qualifications
Experience:
A minimum of eight (8) years paid work experience required.
A minimum of 2 years (2) direct supervisory experience in the USRAP is preferred.
Experience leading teams is preferred.
Previous experience with USRAP preferred.
Previous experience conducting trainings or presentations preferred.
