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Responsibilities:
L&D Program and Workshop Coordination (30%)
Plan, promote, and maintain a calendar of learning and development events.
Manage end-to-end in-person and virtual workshop logistics including communications, room reservations, materials preparation, catering, Outlook or MS Teams invites, participant tracking, and session production support.
Administer assessment tools (e.g., CliftonStrengths), including code distribution and participant follow-up.
Manage access to program-related MS Teams channels.
Oversee the eCornell administrative dashboard, monitoring usage, metrics and generating reports as needed.
Oversee the Employee Enrichment Fund process, usage and reporting.
Learning Management System Administration (25%)
Add and retire content on a quarterly basis in partnership with the Manager of Learning Technologies.
Create session offerings for in-person and virtual workshops in partnership with facilitators.
Add or edit communications within the LMS.
Run and disseminate reports.
Assist with cyclical audits to ensure accurate records.
Troubleshoot technical issues and questions from learners.
Team Administrative and Knowledge Management Support (25%)
Coordinate team meetings, manage the shared Outlook inbox, and support overall team calendar.
Maintain and enhance knowledge management practices, including updates to team content on the organization’s intranet.
Collaborate with team members to create and maintain Standard Operating Procedures (SOPs) and job-aids
Maintain operational tools such as team project trackers, department dashboards, and program surveys.
Review and track GTM Intake Requests, providing timely follow-up communication with requestors.
Recommend and implement improvements to team processes, data collection, reporting and dissemination.
Provide general support to team when needed.
Team Operations (20%)
Manage procurement activities including ordering department supplies, purchasing assessments and workshop materials.
Process invoices and chargebacks.
Reconcile GTM purchasing card transactions and reporting.
Create purchase orders and support the team’s contracting process.
Track budget expenditures using the annual budget tracker.
Requirements:
Associate degree in business administration, marketing, human resources or equivalent work experience.
3+years of experience in operations and administration support or similar roles.
Strong organizational skills with meticulous attention to detail.
Proficiency in using technology to collaborate and drive project efficiency (e.g Smartsheet, MS Teams, Sharepoint).
Excellent communications and interpersonal skills.
Ability to multi-task and willingness to learn new tools and processes.
