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Job Description
Your responsibilities:
Manage customer orders: entry and follow-up (local and export).
Handle and respond to all customer requests
Follow up back-orders and produce status reports
Automotive telephone sales
Handling very low level Technical enquiries on parts availability.
Manage goods return process and credit requests
Support sales and marketing in promotional activity.
Data management (including electronic orders)
Handle technical queries appropriately, including part number interpretation
Corporate Audit Champion Automotive Aftermarket East Africa Region
Internal Audit Champion Automotive Aftermarket East Africa Region
Steering SGS for Automotive Aftermarket Test Reports East Africa Region
Steering SGS for Automotive Aftermarket Bosch Statement of Registration East Africa Region
Automotive Aftermarket Interface with KEBS for documentation requests East Africa Region
Automotive Aftermarket Interface with KRA for TIMS Kenya
Automotive Aftermarket interface with Bureau Veritas
Any other duties that may be assigned
Qualifications
Education:
Degree in supply chain / logistics or related field.
Intermediate level MS Excel
Vast exposure and drive for digitization.
Customs and Foreign trade exposure.
Logistical background.
Experience and knowledge:
Computer literate, experienced in MS Office
SAP knowledge experience is essential
Good understanding of the supply chain processes
Automotive parts sales experience an advantage
Bosch Automotive product knowledge an advantage
Strong team player.
Mentor to others.
Your personal characteristics and skills:
Solutions driven.
Strong Customer Service focus.
Fluent in English (speak, read and write)
Able to handle pressure – sense of urgency
Good communication skills – telephone and e-mail
Pleasant nature, reliable and able to mix with external parties
Analytical and detail oriented.
Demonstrate Leadership ability.
