Log In
Sign Up
What You Will Do
Coordinate ICT Operations across KOKO offices in Kenya
Provide technical support and assistance to internal users by responding promptly to IT support requests and resolving issues effectively
Continuously evaluate and improve IT operations processes and procedures, identifying areas for optimization and implementing changes as necessary
Collaborate with IT vendors and service providers, to ensure that services are delivered according to agreed-upon service level agreements (SLAs)
Enter and maintain all ICT assets on the designated ICT asset management system
Manage all movements of ICT assets in ICT storage areas, assignment to users as well as consistently in the Asset management system
Ensure the security and integrity of IT systems by enforcing policies and procedures
Monitor and troubleshoot hardware and network issues and ensure prompt resolution
Collaborate with the Global IT team to standardize and improve infrastructure, Standards Operating processes and IT operations
Provide technical support or training for systems and networks
First point of contact and support between end users and higher level support
Install and configure compliant software and hardware (printers, scanners etc)
Keep up to date with best practices for user support, assets management and operations efficiency
What You Will Bring
Have a BSc in a relevant field e.g. information technology or computer science
Experience with ITIL, Agile, or other IT best practices is an advantage
Experience in business productivity tools or specific expertise with Google Workspace is an advantage
Certification (CompTIA Network+, CompTIA Security+ ) is an advantage
Experience in network management and help desk support
Solid knowledge of IT systems and applications
Understanding of TCP/IP protocols and LAN/WAN configuration
Strong communication and interpersonal skills
Great attention to detail
Excellent communication, organizational and coordination abilities
Critical thinker and problem-solver
