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This position is responsible for developing annual and quarterly travel projections and other reports per PRM ad-hoc request, monitoring processing trends and working closely with all relevant RSC Africa stakeholders in relation to travel projections and effective pre-CIS pipeline management. This position will continuously assess requirements as per the pre-CIS pipeline and work to align those requirements with changing demands, as outlined by various stakeholders. They will advise teams internally on how projections stack up against the pipeline reality and propose solutions to ensure alignment wherever possible. This position will coordinate closely with the Senior Departure Projections Specialist to ensure holistic pipeline management from submission through to departure. This is a non-supervisory position.
Key relationships
Internal to CWS
Deputy Director
Senior Pipeline and Case Quality Manager
Senior Programs Managers
Senior Circuit Rides and Travel Managers
Senior Case Quality Specialist
Data Integrity Supervisor
External
Refugee Coordinator
UNHCR
IOM
RPC
Other NGOs (HIAS and RefugePoint)
Working Environment
Office Environment.
Periodic travel to the field as may be required
Responsibilities
Core Job Responsibilities:
Leadership and Management (15%)
Provide input in strategic planning conversations to achieve RSC Program goals.
Champions CWS policy, procedures, and organizational culture to staff, and contribute to strategies for ensuring staff fully understand and abide by CWS policies.
Provide input on quarterly and/or annual departmental staff and work projections, which contribute to Programs annual budget.
Provide input and apply cost saving measures to ensure program sustainability.
Ensure a safe, healthy and professional work environment.
Promote safe space, open-door and escalation policies.
Establish and communicate clear expectations to staff where appropriate to foster a predictable and consistent work environment.
Program Administration (15%)
Evaluates staffing needs as per projections and work plans and advises teams on how to increase alignment with requirements by proposing changes or solutions, as applicable.
Track progress towards achievement of established projections, working with Senior Management to align more closely with established annual goals and objectives.
Proposes how staff and resources can be deployed to ensure timely and efficient work output, in coordination with Programs Management.
Provide input into the effective planning of circuit rides through coordination with other units within assigned teams and advising teams and management on performance against projections and by proposing solutions where there is deviation.
Representation (10%)
Under the direction of the Senior Pipeline and Case Quality Manager
communicate with partners on projections and pipeline details, to support effective shared planning, collaboration, and implementation. Represent RSC Africa in planning discussions, ensuring professional engagements and accurate, effectively represented data.
Maintain effective relationships with RSC Africa/USRAP partners, including PRM, USCIS, IOM, UNHCR, RPC and domestic Resettlement Agencies.
Ensure partner communication is professional, timely and proactive.
Occasionally may travel to field sites to meet with/accompany PRM/USRAP partners and represent CWS/RSC Africa on processing or other programmatic matters.
Acts professionally when representing CWS/RSC Africa to refugees, partners, the funder and colleagues.
Compliance (15%)
Report any identified areas of significant compliance risk for the RSC Africa program.
Ensure all functions within the team strictly adhere to DOS/BPRM, USCIS, RPC, CWS and RSC Africa policies, guidelines and procedures.
Provide input on effects of external policy updates on the department’s internal SOPs and workflow and implement changes due to these updates.
Ensure timely and accurate reporting of suspected fraud, malfeasance, and data breaches.
Support regular process reviews for assigned tasks to compare requirements vs. current processing and outputs, and implement changes based on their outcome to ensure alignment.
Identifies knowledge or processing gaps and recommends training based on pipeline review.
Data Management and Analysis (40%)
Ensure RSC processing activities and deployments are planned, revised and updated as needed until confirmed, and staff are prepared while ensuring all functions are completed in the most operationally responsible manner.
Closely monitor the movement of cases through the USRAP pipeline, ensuring cases are being processed and presented according to USRAP priorities and that those priorities are reflected in processing projections and pipeline analysis.
Advises on annual plan and strategic planning goals as communicated by Management, with a view of ensuring alignment between strategic plans and the reality of the pipeline in travel projections.
Prepares travel projections to guide Circuit Ride planning internally and coordination with partners externally, in coordination with the Senior Pipeline and Case Quality Manager
Works with Data Integrity and IT to enhance the projections process making full use of modern applications to make the process efficient, accurate, and timely, while maintaining thorough knowledge of tableau.
Prepares ad hoc PRM report requests within stipulated timelines.
Identifies gaps and develops quality control reports that ensures holistic pipeline management for the RSC pipeline in coordination with Senior Case Quality Specialist, Program Supervisors, Program Managers and Data Integrity.
Drives impactful and effective pipeline management through proactive and clear communication on identified issues, with a particular focus on the pre-CIS pipeline.
Monitors processing timelines and clearance turnaround averages using appropriate tools and techniques, and in coordination with the Pipeline and Case Quality team.
Leads regular meetings with program managers to discuss and analyze drop-off rates and processing trends.
Additional roles and responsibilities (5%)
US passport holders may be required to facilitate DNA collection.
Any other duties as assigned.
Qualifications
Experience:
Six (6) years of paid work experience is required.
One (1) year supervisory experience preferred.
Experience leading teams is preferred.
Previous experience with USRAP preferred.
