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Fairmont Mount Kenya Safari Club has been awarded Africa’s leading hotel in 2022, 2023 and 2024 by the World Travel Awards.
We are looking to grow our team and engage a highly motivated and passionate Spa Therapist who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into special memories.
- Assist in the operation of all spa departments and to have knowledge of all Spa treatments
- Deliver a variety of spa services (body treatments, massages and facials) in a safe and comfortable manner
- Maintain equipment and sample inventory of products
- Keep documentation and maintain clients’ files
- Keep a clean and stocked room
- Acknowledge and respond to relevant customer queries, needs and expectations
- Suggest and promote retail products or additional services
- Uphold hygiene standards and follow health and safety regulations
- Cooperate with and report on administration on any arising issues
- Apply best practices and be up to date with market trends
- Familiarize yourself with emergency and evacuation procedures at the hotel
- Accurately and promptly fulfilling guest requests
- Understand and anticipate guest needs
- Maintain a high level of knowledge which will enhance the guest experience
- Demonstrate a service attitude that exceeds expectations
Qualifications
- Degree or a Diploma in Beauty or related courses
- 2 years previous experience in a similar role
- Previous experience in a 5 star or Premium hotel in a similar position
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively and collectively as part of a team
- Excellent planning & Organizational skills
